Widerrufsrecht
We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 30 days after purchased for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.
Return Procedure
- Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).
- Step 2: Please mail back your item(s) according to return instructions from our service team
- Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card
Return Conditions
- You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days after purchased.
- Item is in good shape, unused, unwashed, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unbroken, and returned at once
- We won't accept returned items that were sent back by you directly without contacting with us first.
- Free gifts need to be sent back together, otherwise they may be deducted from the refund amount.
- Cosmetics that have been used will not be returned or exchanged.
- The original shipping fee and Shipping Guarantee are non-refundable.
- If the original products are defective, we will refund you directly without returning it.
Return Address
- Please contact Customer Service, indicating the item(s) you would like to return and the reason.
- If there are quality issues, please provide images of said item(s).( service@felinwel.com )
- We will notify you the return address for your order.
- We handle all returns-related customer service matters within 24 hours.